MyEpic: My Remedy for Executing Workflows with Ease and Reducing Errors
Operations | Janet Woodyear | May 17 2023
In an ideal situation, a company would hire a new employee, train them for a week or two on volumes of workflows, procedures and processes, and then that employee would be adequately prepared for the responsibilities of their new role. They would absorb all that knowledge that the training instructor took years to amass and perform their role flawlessly. Their copious notes coupled with the instructor’s impeccable teaching skills would be sufficient to ensure their success.
In reality, much of the information presented to new hires is lost. Dr. Hermann Ebbinghaus’ “Forgetting Curve” theorizes that new material is forgotten almost immediately after it is presented and continues to diminish as time passes if it is not repeated often. The challenge with new employees is presenting the material in a way that will allow the employee to be productive and self-sufficient. Regardless of how great the training is or how meticulous the notes are, new staff members will need assistance. Unfortunately, in a busy environment they may not take the time to look up the correct process. This could lead to costly errors. This is where MyEpic is invaluable.
MyEpic functions as a tutorial, which can be very helpful for new employees as well as more experienced staff members. The program systematically walks you through a workflow step by step, taking you from one section of Epic to another until the workflow is complete. It’s like having a seasoned employee at your disposal who knows everything and is always available. If you take the time to customize MyEpic so that it is specifically tailored to your workflows, the benefits will be well worth the effort. But, as powerful a tool as MyEpic is, it’s only as effective as the workflows it is coordinated with. As the workflows evolve and change, so should MyEpic. If it is updated to keep up with the changes in workflows, the employee will have a pleasurable experience.
First, it saves time and reduces stress. Even if the employee has completely forgotten the steps, the system will guide them through the process, so it reduces their need to interrupt other colleagues or hunt through procedure manuals and notes. This can reduce their anxiety and make for a more comfortable experience.
If used correctly, MyEpic can help increase accuracy and reduce errors. Since each user is guided through the workflow the same way, the results end up the same. This ensures uniformity and consistency.
Some workflows are complex and difficult to grasp, especially those that aren’t used very often. With MyEpic, even the most challenging or infrequently used workflows can be performed with ease.
Ultimately, MyEpic has advantages that benefit everyone – employee and employer alike. By combating some of the difficulties employees face when dealing with certain workflows, the employee is satisfied. Since using the system results in workflows that are uniformly executed, management is satisfied.
With everything MyEpic has to offer, it’s sure to benefit any agency.
Tags: Operations , MyEpic