Applied Client Network : Connections

By: Connections Editor | June 22

Applied Client Network agency/brokerage professionals need to be in sync with customer wants and needs. You may "think" you know what your customers want, but the only way to be sure is to ask. And then ask again. And then again.

The Voice of the Customer

By: Emma Frey, Assistant Editor, Connections | June 15

You may know more about insurance than the majority of your customers, but the truth is always the same: The customer knows best. They’re experts on their own preferences, and that is the kind of information you need for success in today’s competitive marketplace.

Becoming A Resource For Your Clients

By Jaclyn Moriarty, Managing Editor, Connections | June 8

A customer buys a policy, and that’s, sometimes, where the relationship ends between agency/brokerage and customer. Agencies/brokerages have the opportunity to build a relationship with their clients to provide a seamless, valuable experience.

Features

In-depth analyses of important technology challenges and opportunities facing agencies and brokerages.

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Commentary

Expert insight into topics and trends important to the Applied Client Network community.

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Inbox

Practical advice on how to make your agency or brokerage run more efficiently and effectively.

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Infographics

Visual presentations of industry data, best practices, and how-to guides for agencies and brokerages.

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