Leveraging Total CSR in New Hire Training
Operations | Theresa Pilmer | Mar 14 2023
With only 4% of millennial and Gen Z job seekers interested in a career in insurance, it’s more important than ever to have an onboarding curriculum that is structured, easy to use, and appealing to younger generations.
Once an agency hires a new candidate, no matter their age, the first few weeks of their new career will consist of many opportunities for them to learn skills that they will use every day at your company. Make sure you give them the best tools and learning environment possible so they can create a solid foundation of knowledge. By introducing them to the right learning programs, new employees can learn skills that will be useful to them in every step of their career. One tool that can help employees grow their skillset is Total CSR.
Total CSR is an online, self-paced learning program that Hylant believes to be a great development tool. This program not only teaches coverage knowledge but also is a tool for onboarding individuals on managing an account. It is perfect for new employees with little or no insurance experience as well as current employees that are moving into a different position and need some additional training to make the transition smooth. We use this tool in addition to our training and development classes and videos that are specific to Hylant and our Agency Management System.
Courses offered in Total CSR are Commercial Lines, Employee Benefits, Personal Lines, Professional Lines, Career Development and Custom.
Below are areas of learning available in Total CSR:
- Step-by-step explanation of the policy structure
- Comprehensive guide to Declarations pages
- How to read and understand policy language (ISO)
- Identify common exposures and associated liabilities
- Utilize real-world examples to explain difficult coverage concepts
- Recognize gaps in coverage created by policy limitations, conditions, and exclusions
- Resolve coverage gaps through endorsements
- Address insurance obligations assumed in contracts
- Understand proper use of Additional Insureds
To remain attractive to job seekers in younger generations, insurance agencies must commit to creating onboarding processes that are accessible and simple to navigate. Total CSR is a prime example of a technological platform that facilitates learning, improves engagement among new hires, and keeps the new hire pipeline fresh.
Tags: Operations , Total CSR , onboarding